I recently purchased an item online that was from an infomercial. Yes, it was a moment of weakness in the early morning and I gave in. Well, I learned my lesson. I got the product, it worked fine for $20 and that was that. Right? Wrong! The next month I notice on my bank statement that I was charged again by this company even thought I didn't buy anything. I called them up to find out why and they explained that when I purchased their product I was automatically enrolled in a monthly exercise DVD program. I knew nothing of this program. I even went through the website I ordered from and it didn't mention this automatic program at all! So it was a scam. The company refused to refund my money and said I could quit the program but I would have to pay for this month and the next. I still hadn't even received anything more and they wanted to charge me. So I was pretty ticked off over the whole experience. The money wasn't that much, but just the principle of somebody ripping me off. I did some research online and found out there were tons of other people who had the same thing happen to them.
I decided to take it to the next level. I filed a complaint with the Better Business Bureau, which anybody can do online at www.bbb.org. Two days later, the company called me apologizing telling me my refund was on the way and to keep any products that still may get sent to me without charge. So the BBB scared the crap out of them! Justice!!! By the way, the product was the Bender Ball! Buyer Beware.
The trauma just keeps coming over here. I'll tell you what - I'll NEVER order anything from tv again!!
ReplyDeleteFirst I get the "savings club" billing - took a three way call with my bank to get that cleared up, eventually (nearly 3 weeks to "electronically refund" me).
Then I get the next order........wait a minute, I didn't order anything else! Yep, they said I did. I didn't. So I have to pay to ship it back (could have refused it but you don't get tracking on that), and paid my extra $0.65 for delivery confirmation. Ten "business days" have come and gone. Apparently they do things much differently in the Phillipines, which is where their call center is located.
Filed with BBB.....let's hope that works. My bank isn't much help, which is fine, I'm moving soon and will be switching. Good luck to Bender when they try to scam me on next month's "special offer"....